Wolfia Trust Center Trust Center

We help sales, security, and support teams get answers in seconds without depending on subject-matter experts. Our AI agent connects to every source that already holds the truth (Google Drive, Notion, Slack, email, website, trust center, SOC 2 docs, etc.). It keeps that knowledge graph fresh on its own and drafts, validates, and formats responses to customer questions, security questionnaires, and RFPs, all in the background, so your team just reviews and ships.

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Wolfia Trust Center

Wolfia Trust Center

We help sales, security, and support teams get answers in seconds without depending on subject-matter experts.

Our AI agent connects to every source that already holds the truth (Google Drive, Notion, Slack, email, website, trust center, SOC 2 docs, etc.). It keeps that knowledge graph fresh on its own and drafts, validates, and formats responses to customer questions, security questionnaires, and RFPs, all in the background, so your team just reviews and ships.

security@wolfia.com

Access control

Robust identity and permission safeguards prevent unauthorized system access and enforce least-privilege principles

Single sign-on integration

Support for SAML 2.0 and OpenID Connect lets customers apply their own identity policies while providing users with seamless access.

Role-based least privilege

Access rights are provisioned strictly to the minimum level necessary for each role, cutting down lateral movement and data exposure.

Single sign-on support

Customers can enforce their own identity policies through SAML 2.0 and OpenID Connect, allowing corporate MFA, conditional access, and streamlined user lifecycle management.

Principle of least privilege

User roles are provisioned so each person only receives the minimum access needed for their job, limiting the blast radius of any compromised credential.

Quarterly access reviews

Leadership reviews and validates every privileged account every quarter to ensure permissions remain appropriate as roles change.

Automated SCIM provisioning

User accounts are automatically created, updated, and removed based on identity-provider changes, preventing orphaned access and ensuring timely deprovisioning.

Role-based access control

Granular admin, expert, and user roles map directly to business needs so permissions align with least-privilege principles.

Automated user provisioning

SCIM 2.0 and just-in-time provisioning automatically create, update or revoke accounts when staff join, move or leave, eliminating orphaned access.

Formal onboarding and off-boarding

New users receive documented approval before accounts are created and departing users have all access disabled within one business day, eliminating orphaned credentials.

Encrypted administrative access

Production environments may only be reached through approved encrypted channels, safeguarding credentials and session data in transit.

Annual access reviews

Documented reviews of all production accounts verify that privileges remain appropriate and any unnecessary access is removed.

Segregated administrator accounts

Personnel with elevated privileges use separate admin credentials, keeping routine activities isolated from powerful functions.

Rapid de-provisioning

Accounts for departing personnel are disabled within one business day, closing common insider threat windows.

Encrypted production access

Only authorized personnel can reach production resources and must do so through approved, encrypted channels to shield credentials and traffic from interception.

Multi-factor authentication

All privileged and customer-facing systems require a second factor to verify user identity, dramatically reducing the likelihood of account takeover attacks.

Data security

Encryption, retention and classification controls protect customer information throughout its lifecycle

Encryption at rest

Customer data, temporary files and backups are protected with strong AES-256 encryption whenever stored on disk.

Encryption in transit

Secure transport protocols are mandated for all external and internal transfers, preventing eavesdropping over public networks.

Data retention and deletion policy

Customer data is purged within 90 days of contract termination, with optional zero-retention modes for stricter needs.

Full-disk workstation encryption

Company-issued laptops are required to use whole-disk encryption, preventing data loss if a device is lost or stolen.

Data classification policy

Information is tagged as secret, confidential, internal or public to dictate handling, retention and disposal requirements in line with legal obligations.

Data classification program

Information is labeled public, internal, customer or company data to ensure each class receives the right protection level.

Data classification scheme

Information is labeled as secret, confidential, internal, or public, enabling appropriate handling, retention, and disposal according to sensitivity.

Secure retention and disposal

Data is retained only for the customer-defined period and purged within 90 days of contract end or sooner on request, meeting regulatory and contractual mandates.

Full-disk encryption on endpoints

Employee laptops are required to use full-disk encryption, reducing data-exposure risk if a device is lost or stolen.

Secure data disposal

Electronic media containing confidential information is purged or destroyed and certificates of destruction are retained.

Customer data deletion on request

Processes allow customers to have their data securely erased or expired data removed in line with contractual and regulatory obligations.

Full-disk device encryption

All employee laptops are centrally enforced to use disk-level encryption, locking out attackers even if hardware is lost or stolen.

Automated, replicated backups

Daily backups are run automatically and replicated across availability zones, providing encrypted copies for disaster recovery.

No training on customer data

Customer documents and queries are never fed into shared AI models, eliminating unauthorized reuse and safeguarding proprietary information.

Application security

A mature secure development lifecycle and continuous testing keep the platform resilient against software threats

Secure development policy

Documented standards embed security requirements throughout design, coding, testing, and deployment activities.

Annual third-party penetration testing

Independent security experts test the production environment each year, and all high or critical findings must be remediated before closure (current retest shows zero).

Secure development lifecycle

Documented policies integrate security requirements and reviews into every phase of software design, build, test and release.

Static and dynamic code analysis

Automated scanning of source and running applications detects weaknesses early in the build pipeline.

Dependency vulnerability scanning

GitHub Dependabot scans every build for known CVEs, automatically opening pull requests so patches are applied before vulnerabilities can be exploited.

Mandatory peer code reviews

Experienced engineers must approve every code change, ensuring adherence to secure coding practices before release.

Automated dependency scanning

GitHub Dependabot continuously flags vulnerable libraries so engineering can patch or replace them quickly.

Penetration testing program

Independent testers conduct at least annual assessments, with the latest report showing zero critical findings after remediation.

Annual penetration testing

Independent testers probe the production environment each year, and high-severity findings are tracked to verified closure.

Web application firewall

A managed WAF blocks common web threats and combined DDoS protection keeps the service available even during volumetric attacks.

Mandatory code reviews

Every change requires approval by qualified reviewers to catch defects and enforce secure coding standards before deployment.

Secrets exposure remediation SLA

Discovered hard-coded or exposed secrets follow strict timelines—critical items fixed within 10 days—to eliminate attack windows.

Trusted container images

All application containers are built from approved sources and stored in a private registry to block malicious code insertion.

Container image hardening

Only trusted, privately stored container images can be deployed, reducing the chance of introducing malicious or unverified code to production.

Trusted container registry

Production images are pulled only from a private registry populated with vetted sources, preventing unverified code from entering the platform.

Deployment approval workflow

Branch protections and enforced reviews mean only qualified engineers can promote code, preventing unauthorized or risky changes from reaching customers.

Infrastructure security

Layered cloud defenses harden the hosting environment against network and platform attacks

Intrusion detection with GuardDuty

AWS GuardDuty continuously analyzes logs for malicious activity and alerts security responders.

Multi-zone cloud hosting

Production workloads run across separate availability zones, eliminating single points of failure and improving uptime.

Multi-zone hosting architecture

Workloads run across multiple availability zones, removing any single point of failure and improving service uptime commitments.

Multi-zone redundancy

Services run across multiple cloud availability zones so a single-site failure does not impact customer uptime.

Web application firewall

Perimeter filtering blocks common exploits and DDoS traffic before it can impact application availability or data.

Network segmentation and firewalls

Layered firewall rules and segmented VPCs restrict east-west traffic and block unauthorized external connections.

Load balancing

Traffic is automatically distributed across instances and zones, adding capacity and mitigating localized spikes or failures.

Private VPC network segmentation

Production resources reside in isolated subnets so internal services are not directly exposed to the internet.

Baseline configuration enforcement

Systems are continuously monitored for drift from approved configurations and automatically remediated or alerted.

Automated backups with geographic redundancy

Encrypted backups run daily and replicate to separate zones so data can be rapidly restored even in a regional outage.

Firewall with default-deny rules

Network firewalls block all traffic unless explicitly allowed, reducing exposure to unsolicited connections.

Multi-zone deployment

Running the platform across multiple availability zones increases resilience against data-center failures.

Automated scaling and load balancing

The platform automatically provisions resources and distributes traffic as usage grows, maintaining performance without manual intervention.

Cloud threat detection

Continuous monitoring services watch for anomalous activity in accounts and generate real-time alerts for security personnel.

Managed DDoS and WAF protection

Cloud-native web application firewall and DDoS services filter malicious traffic before it reaches application resources.

Firewall rules management

Ingress and egress rules tightly control network traffic to only required ports and protocols.

Network firewalls with default-deny

Ingress and egress rules block all traffic unless explicitly permitted, reducing the platform’s attack surface.

Auto-scaling and capacity monitoring

Real-time metrics trigger automated provisioning of additional resources to maintain performance under load.

Incident response

Documented processes and regular drills ensure swift detection, containment and communication of security events

Incident response plan

Clear playbooks define roles, escalation paths and customer notification procedures for security events.

Documented incident response plan

Comprehensive playbooks define roles, escalation paths, and evidence preservation steps so teams can act decisively under pressure.

Formal incident response plan

Clear roles, escalation paths and communication protocols are in place so the team can act decisively during a security event.

Annual incident simulations

Table-top and drill exercises test the plan each year, driving improvements from real-world lessons.

Real-time security alerting

Monitoring tools send immediate notifications to dedicated channels, ensuring swift human review of potential incidents.

Real-time alerting channels

Security tools stream alerts to dedicated channels monitored by the response team, reducing mean-time-to-detect and respond.

Real-time alerting to response team

Monitoring tools push security alerts to dedicated channels, enabling immediate triage by on-call personnel.

Ticket-based incident tracking

All incidents are logged and tracked to closure, providing auditable evidence of timely remediation.

Evidence preservation procedures

All incident workflows include collecting and safeguarding logs and artifacts to support forensic analysis and reporting.

Annual incident response drills

Table-top and technical exercises validate that procedures work as intended and highlight areas for continuous improvement.

Root-cause analysis reviews

Post-incident reviews identify systemic issues and feed improvements back into the security program.

Post-incident reviews

After any incident, the team conducts root-cause analysis and documents lessons learned to prevent recurrence.

Dedicated incident response team

Trained personnel are on call to triage, contain, and communicate security incidents, ensuring rapid, coordinated action.

Tracked remediation follow-ups

Tasks arising from an incident are prioritized, assigned and monitored to completion to verify issues are fully resolved.

Compliance and auditing

Independent attestations, internal reviews and insurance demonstrate commitment to recognized frameworks

SOC 2 type II certification

An external auditor validated the design and operating effectiveness of controls over security, availability, and confidentiality for a three-month period.

SOC 2 Type II report

A licensed CPA firm verified that controls for security, availability, and confidentiality were designed and operated effectively throughout the audit period.

SOC 2 Type II certification

An external audit confirmed the design and operating effectiveness of controls for security, availability and confidentiality over a full period.

Annual control self-assessments

Management reviews each security control yearly to verify effectiveness and document remediation actions.

External penetration test attestation

A formal report from a certified security firm confirms that all previously identified findings were remediated and no new vulnerabilities remain.

External auditor attestation

Independent CPAs examined the system using AICPA standards and issued an unqualified opinion on control effectiveness.

Compliance management platform

A centralized tool continuously gathers evidence and monitors control status, streamlining audits and reducing manual effort.

Annual policy review and approval

Senior management formally re-evaluates and signs off on the information security program every year to keep it current.

Continuous control monitoring

Automated checks alert owners when a control drifts out of compliance, enabling prompt corrective action.

Annual risk assessment

The organization formally documents and rates risks each year, using results to prioritize new or improved controls.

Bug bounty program

Ethical hackers are incentivized to disclose vulnerabilities responsibly, providing an extra layer of continuous security testing.

Cyber liability insurance

A $1 million liability policy provides financial backing and assurance to customers in the unlikely event of a breach.

Policy review cadence

Information security policies are formally reviewed and approved at least once per year.

Quarterly executive security reviews

Senior leadership reviews security objectives and metrics every quarter, ensuring governance and accountability remain aligned with business goals.

Monitoring and logging

Comprehensive, immutable telemetry enables rapid threat detection and forensic analysis

Centralized log management

Logs from applications and infrastructure flow to an immutable store where they are retained per policy for audits.

Central log aggregation

System, application, and access logs flow into a unified platform that supports searching, correlation, and retention.

Centralized log aggregation

System and application logs are collected in one place where automated rules detect suspicious patterns.

Continuous security monitoring

Automated tools analyze logs and metrics for anomalies, sending high-fidelity alerts to security staff.

Automated threat detection

Machine-learning analysis continuously looks for unusual behavior in cloud accounts and triggers alerts for review.

Threat detection with GuardDuty

Machine-learning analytics monitor cloud accounts for anomalies and alert security staff within minutes.

Infrastructure performance alerting

Grafana and related tooling trigger alerts when predefined thresholds are exceeded, supporting availability SLAs.

Immutable access logs

Privileged activity records are protected from alteration, ensuring reliable audit trails for investigations.

Immutable audit trails

Administrative users cannot modify or delete their own activity logs, ensuring trustworthy evidence for investigations or audits.

Continuous vulnerability scanning

Amazon Inspector routinely assesses workloads for known CVEs, assigning risk scores that drive remediation.

Host and network IDS

Combined sensors detect anomalous activity at both host and network layers for comprehensive coverage.

Capacity and performance monitoring

Real-time dashboards track usage metrics and latency, helping teams act before performance issues arise.

Threat intelligence integration

Detection rules leverage industry feeds to spot known malicious IPs or behaviors before they impact customers.

Public status and metrics page

Customers can view real-time uptime, latency and historical incident data for full operational transparency.

Access log reviews

Privileged and data-access logs are periodically reviewed by security to confirm activity remains legitimate.

Third-party management

Structured vetting and ongoing oversight reduce supply-chain and subprocessor risks

Vendor due-diligence assessments

Cost, functionality, security, privacy and financial health are evaluated before onboarding any critical provider.

Vendor inventory and risk rating

All service providers are cataloged and scored based on access level and criticality, guiding review depth.

Vendor inventory and risk ranking

All subprocessors are cataloged and scored based on data sensitivity and service criticality, guiding review depth and frequency.

Vendor inventory and risk categorization

All third parties are cataloged and scored based on access level and criticality to prioritize due diligence.

Annual vendor reviews

Critical vendors and subprocessors undergo yearly reassessment to confirm they still meet contractual and security requirements.

Annual security due diligence

Key vendors provide independent audit reports or equivalent evidence that their controls meet company requirements.

Security due-diligence reviews

Contracts and SOC reports are annually examined to verify that vendor controls align with company security and privacy requirements.

Security and privacy due diligence

Terms of service, privacy policies and attestations are reviewed before onboarding and during annual reassessments.

Mandatory non-disclosure agreements

NDAs are executed with all third parties before any confidential information is shared.

Contractual confidentiality obligations

Agreements mandate that vendors uphold security, confidentiality, and privacy commitments consistent with customer expectations.

Zero data retention commitments

Core AI and infrastructure providers contractually agree not to store or retain customer inputs or outputs, preventing uncontrolled data propagation.

SOC report reviews for cloud host

Management examines AWS SOC 2 attestations each year to validate complementary controls remain effective.

Zero data retention clauses for AI providers

Contracts with foundational model vendors forbid storing or reviewing customer data, eliminating secondary exposure.

Subservice organization monitoring

Cloud hosting and other critical providers are continuously evaluated against a shared-responsibility model to confirm alignment.

Subprocessor transparency list

An up-to-date list of authorized subprocessors is available to customers, supporting informed risk decisions and compliance obligations.

Subservice oversight procedures

Documented monitoring ensures complementary controls at subservice providers support Wolfia’s own commitments.

Public subprocessor list

Customers receive transparency into all subprocessors so they can evaluate downstream risks.

Confidentiality clauses in contracts

Vendor agreements include binding confidentiality and privacy obligations aligned with customer requirements.

Privacy and data governance

Policies and processes uphold stringent privacy standards and empower customer control over information

High-standard data handling

All customer information is managed at the highest protection tier, avoiding lower-class segregation.

Confidentiality commitments in contracts

Customer agreements and the public trust center clearly state the company’s obligations for protecting private information.

Privacy policy and DPA

Comprehensive documents define roles, responsibilities, and safeguards for personal data processing in line with global regulations.

Customer-directed data deletion

Data is promptly erased upon customer request and automatically purged when contractual retention limits expire.

Data subject access procedure

Verified requests are fulfilled promptly, giving individuals control over their information and demonstrating regulatory compliance.

Data retention and disposal policy

Information is kept only as long as necessary, with secure deletion processes triggered by schedule or customer request.

Secure data disposal procedures

Formal guidelines ensure information is destroyed safely once it is no longer required.

No AI training on customer data

Customer content is never used to improve generalized models unless a bespoke contract explicitly authorizes it.

Default confidential data handling

All data is treated as confidential unless explicitly classified otherwise, ensuring conservative safeguards by default.

Highest protection tier by default

All customer data is handled as highly sensitive, eliminating the risk of lower-tier protections and simplifying compliance reviews.

Data isolation for confidential stores

Sensitive datasets are segregated into dedicated storage locations to enforce tailored access and retention rules.

Customizable retention options

Clients may choose default, shortened or ephemeral retention modes to align with their compliance requirements.

Regional data residency options

Customers may request alternate storage locations, supporting jurisdictional requirements without compromising security controls.

Transparent trust center disclosures

Security objectives, commitments and documentation are published so customers can easily verify privacy practices.

United States data residency

All processing and storage defaults to US regions, with alternative regions available on request.

Employee security

People-focused safeguards ensure staff act as strong defenders of customer data

Background checks

Pre-employment screening verifies candidates’ trustworthiness before granting any system access.

Security awareness training

Every employee completes training at hire and annually thereafter to stay current on threats and responsibilities.

Pre-employment background checks

Candidates undergo reference and suitability screening aligned with role risk before gaining access to systems.

Background screening

Interview, reference, and other checks are completed before onboarding to verify trustworthiness relevant to job duties.

Annual security awareness training

All personnel refresh their knowledge of threats, policies, and secure practices each year, fostering a security-first culture.

Pre-employment reference checks

Candidates undergo reference verification proportional to role sensitivity before gaining access to systems.

Confidentiality agreements

Employees and contractors formally commit to protecting proprietary and customer information.

Standards of conduct acknowledgment

Employees must read and sign the code of ethics and information security program on hire and annually thereafter.

Centrally managed endpoints

Mobile-device management enforces encryption, patching, and endpoint detection across all corporate devices.

Standards of conduct acknowledgement

Personnel must read and sign the code of conduct and information security program on hire and annually.

Centrally managed devices

MDM enforces encryption, strong passwords, screen-lock and EDR software on every corporate endpoint.

Managed device compliance

Workstations are required to have current patches, antivirus, and mobile-device management enforcement before connecting to resources.

Formal performance accountability

Security responsibilities are embedded in job descriptions and annual reviews, ensuring individual accountability for control adherence.

Secure workstation requirements

Laptops must run up-to-date OS patches, antivirus software and full-disk encryption before connecting to production resources.

Performance and accountability reviews

Annual evaluations incorporate security responsibilities, reinforcing individual accountability for controls.

Annual performance reviews

Managers formally evaluate each team member’s adherence to security responsibilities, reinforcing accountability.

Business continuity

Proven recovery capabilities minimize downtime and data loss during disruptive events

Documented BC/DR plan

A comprehensive continuity strategy defines procedures, roles and recovery objectives for critical services.

Documented disaster recovery plan

Recovery objectives, roles, and step-by-step procedures are defined and reviewed annually to ensure readiness.

Documented business continuity plan

Plans outline recovery objectives, roles, and communication steps to maintain critical operations during adverse conditions.

Documented BCDR plan

Business continuity and disaster recovery procedures are reviewed, approved and tested every year.

Annual recovery testing

Backup restoration and continuity drills validate that critical data and services can be brought back within target timeframes.

Annual BCDR testing

Recovery procedures and backups are exercised yearly to confirm they meet recovery time and point objectives.

Multi-availability-zone deployment

The platform runs in fault-tolerant cloud zones so a regional outage does not disrupt operations.

Encrypted automated backups

Customer data is backed up automatically, encrypted and monitored for successful completion.

Automated daily backups

System data is backed up every day and replicated to separate zones, protecting against data loss and local failures.

Geographically segregated backups

Data replicas reside in distinct zones so information remains recoverable even if a region experiences an outage.

Regular backup integrity testing

Annual restore tests verify backups can be successfully recovered when needed.

Backup restoration validation

Periodic restore tests confirm that backup data can be successfully recovered when needed.

Cyber insurance coverage

A dedicated cyber policy provides financial resilience against business interruptions and incident-related costs.

Cybersecurity insurance

Financial coverage is in place to offset operational and customer impacts of severe security incidents or outages.

Automated cross-zone backups

Production data is continuously replicated to separate zones, reducing RPO to near-zero.

Risk mitigation planning

The organization identifies disruption risks and develops mitigations as part of its broader risk management program.

Public incident history and uptime

Customers can track historical availability and incident reports, underscoring transparency and reliability.

AI governance

Contractual, technical and procedural controls ensure responsible and secure use of artificial intelligence

Zero data retention agreement

A signed amendment with OpenAI mandates that customer content is neither stored nor used for human review.

No customer data model training

Production AI models are not trained on customer inputs or outputs, eliminating cross-tenant data leakage and intellectual-property exposure.

Prohibition on training with customer data

Models are not trained on customer content unless an exclusive, customer-requested arrangement exists.

Zero-retention model providers

Foundational model partners are contractually bound to discard all prompts and outputs after processing and to prohibit human review.

US-only AI processing

Inference workloads run within United States regions, helping customers satisfy strict data-residency or export-control requirements.

Approved use-case governance

Each AI use case undergoes provider review, and scope changes require re-approval to maintain low risk.

Customer-exclusive model option

Organizations that require bespoke models can opt for a separate training track with contractual assurances of isolation and data ownership.

Ban on provider human review

Contracts forbid AI partners from manually inspecting any customer inputs or outputs, protecting confidentiality.

Risk management

Structured assessments identify, prioritize, and drive remediation of threats across the organization.

Annual enterprise risk assessment

Management documents threats, impact and mitigation strategies at least once per year to guide control priorities.

Formal risk management program

Documented methodology identifies, scores, and tracks risks, ensuring mitigation strategies receive appropriate resources.

Quarterly security risk reviews

A cross-functional team reassesses emerging risks each quarter to keep the program aligned with a changing landscape.

Quarterly risk review meetings

Security leadership meets every quarter to review emerging threats and adjust controls, maintaining relevance as the business evolves.

Fraud risk assessment

Evaluations consider incentives, opportunities, and potential fraud scenarios, embedding anti-fraud measures into the control framework.

Fraud risk analysis

Risk assessments explicitly consider incentives, opportunities and attitudes that could lead to fraud or misconduct.

Risk-based control selection

New controls are chosen and adapted based on quantified risk ratings, ensuring resources focus on greatest exposures.

Integrated control selection process

Risk assessment results directly inform which new technical and procedural controls are designed each year, tying investments to real threats.

Cyber insurance coverage

Financial risk is further mitigated through a dedicated cybersecurity insurance policy.